Discover more in our FAQ
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Email: Support@oliviamom.com
How can I track my order?
How can I track my order?
You’ll receive tracking information via email. You can also check it using the “Track Your Order” link on the website - https://oliviaone.com/apps/track123
What payment methods do you accept?
What payment methods do you accept?
We accept сredit сards: Visa, MasterCard, American Express, Discover, Diners Club. Debit cards: Visa/MasterCard.
Digital Wallets & Express Checkout: PayPal, Apple Pay, Google Pay, Amazon Pay, Venmo, and Shop Pay. Payments are processed in USD.
How long do I have to cancel my order?
How long do I have to cancel my order?
Orders can be canceled within 2 hours of placement by contacting our support team.
Once your order is shipped or processed, it cannot be canceled.
When will I receive payment confirmation?
When will I receive payment confirmation?
You’ll receive a payment confirmation email once your payment is processed. If you face any issues, contact support@oliviamom.com.
How do I start a return or exchange?
How do I start a return or exchange?
Email support@oliviamom.com
with your order number and return reason.
We will provide instructions, including the return shipping address.
To initiate a return, please email support@oliviamom.com. Our team will provide the return address and instructions.
All business/legal correspondence should be directed to: 800 SE 4th Ave, Hallandale Beach, FL 33009, United States.
What if my item arrived damaged or incorrect?
What if my item arrived damaged or incorrect?
Reject damaged packages upon delivery if possible, or contact support@oliviamom.com immediately for next steps.
How can I return my order?
How can I return my order?
You can return items in their original packaging within 30 days of purchase.
Return shipping is paid by the customer unless the item is defective
Once we receive and inspect your return, refunds are issued to the original payment method within 10 business days.
To initiate a return, please email support@oliviamom.com. Our team will provide the return address and instructions.
All business/legal correspondence should be directed to: 800 SE 4th Ave, Hallandale Beach, FL 33009, United States.
Who covers return shipping costs?
Who covers return shipping costs?
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method for returns.
How does the wearable breast pump work?
How does the wearable breast pump work?
Our wearable breast pump uses gentle suction to express milk, allowing you to pump hands-free for ultimate convenience.
Is it discreet and quiet for public use?
Is it discreet and quiet for public use?
Absolutely. Our pump is designed to be quiet, and its discreet design ensures privacy while pumping in public spaces.
Can I customize suction settings for comfort?
Can I customize suction settings for comfort?
Yes, you can easily adjust suction strength and modes to find the most comfortable setting for your individual needs.
What makes this pump suitable for on-the-go moms?
What makes this pump suitable for on-the-go moms?
Its compact design, portability, and hands-free operation make it perfect for busy moms who need to pump while multitasking or traveling.
How long does the battery last?
How long does the battery last?
Our pump features a long-lasting battery, providing several pumping sessions on a single charge, making it ideal for use throughout the day.
Is it easy to clean and maintain?
Is it easy to clean and maintain?
Yes, the pump's simple design makes it easy to disassemble and clean. All parts that come into contact with milk are easy to sterilize.
Can I use it with other breastfeeding accessories?
Can I use it with other breastfeeding accessories?
Yes, our pump is compatible with most standard-sized bottles and breast milk storage containers, offering flexibility in your pumping routine.
Does it come with different flange sizes for comfort?
Does it come with different flange sizes for comfort?
Absolutely. The pump includes multiple flange sizes to ensure a comfortable fit for every user.
Can I use it for both single and double pumping?
Can I use it for both single and double pumping?
Yes, our wearable breast pump supports both single and double pumping, giving you the flexibility to choose the most suitable option for your needs.
Is the pump suitable for all breast shapes and sizes?
Is the pump suitable for all breast shapes and sizes?
Yes, the pump is designed to accommodate various breast shapes and sizes. The customizable settings further enhance comfort and efficiency.
